From Britain To The World Since 1982 


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Returns & Exchanges

Returning An Order

Our exchange and returns process is very simple.

Speedy Exchanges

Upon receipt of your order, if you feel that you want to exchange it for another style, size or colour, we operate a speedy returns service. This means that you can receive your exchange often within 24 hours! Simply proceed with placing a new order on this website and when it’s convenient, return the unwanted items back to us for a refund. We are happy to refund items which are unworn, unwashed and which are returned to us within 35 days of purchase.


If you decide that the items received are not what you wanted, we are happy to offer you a full refund. As long as the item is unworn, unwashed and is returned to us within 35 days of purchase, simply send it back to us at our address below. Upon receipt, a refund will be promptly put back onto your account:

British Thermals

​Wigston Business Centre

​North Street



LE18 1PS

England, UK

If you need any help with returning an item, please contact our Customer Care team by clicking here and we will be delighted to assist.