UK Delivery

£2.99 per order, FREE over £50.00

Worldwide Delivery

£5.99 per order

Super Fast Express Delivery

Privacy Policy

We at British Thermals want you to buy with confidence. As a result, we want to share with you the work that we do to keep our customers safe and secure.

How we protect your information

  • Our company is fully compliant with the General Data Protection Regulation (GDPR) and has always been compliant with the Data Protection Act.
  • Our entire website uses a secure sockets layer (SSL) to encrypt data transmissions between you and our website. This means that information transmitted is encrypted using state of the art technology. This makes all communications safe and secure.
  • Our website is hosted on state of the art cutting edge technology servers. This means that any data provided to use is held and processed with the highest sensitivity.
  • Your order information is transmitted to us, but your payment card details are processed by our payment processing bank. As you would expect, they use the most secure technology to ensure that all information is processed with utmost process efficiency. Additionally this means that, even we do not see your payment card information.
  • At our offices, we employ state of the art technology to ensure that all information relating to your order is processed and stored securely.
  • Furthermore, our company has a dedicated ‘Data Protection Officer’ who manages the handling of data across our company. This means that you can be assured that all information handling procedures are taken very seriously and it means that you can buy with confidence.

Your Information

  • We appreciate you visiting our website and if we are lucky enough to have you as a customer, when you place an order with us, we will use your information to process your order.
  • This includes your name, address, e-mail address, phone numbers and the items that you have ordered from us.
  • Upon dispatching of your order, we will retain your order details for historical accounting audit purposes. Furthermore, your contact details will be used to keep you updated on the delivery of your parcel.
  • We will never sell on your details.
  • Once you have ordered from us, we will add you to our e-mail mailing list and will e-mail you with promotional information. Rest assured that these are sent out rarely and only on the occasions that we have some outstanding deals to offer to you. Within each e-mail there are clear instructions on how to unsubscribe and you can do so at any time.

Your request for Information

  • If you would like to see a copy of all information that is held about you by us, kindly use the ‘Contact Us’ form and kindly mention...”I would like a copy of all information held about me”. Upon receipt, we will confirm that your request has been received. Following this, we will provide this information to you within 30 days. Even though our cost to prepare the information is significantly higher, we ask for a fee of £10 to contribute towards our cost for preparing this information.

Our Commitment To You

  • We are committed to our customers and will always keep your information safe and secure.
  • Your payment card information is not held by us and is instead processed by our bank directly – this gives you added peace of mind that your information is processed in the safest environment.
  • The non-payment order information that is passed to us about your order, is kept organised and safeguarded at all times.
  • We will NEVER sell your information to another company.
  • We are committed to you, our customer, as we believe that it is your happiness and satisfaction that is the key to our success.